Refund Policy
Refund Policy
Last updated: May 2026
At Stitchéa, we strive to provide high-quality digital crochet patterns and a smooth shopping experience for every customer.
Please read our refund policy carefully before making a purchase.
Digital Products
All products sold on Stitchéa are digital downloads delivered electronically in PDF format.
Because digital products are instantly accessible after purchase, all sales are generally final and non-refundable.
Exceptions
We may offer assistance, replacement files, or refunds in the following situations:
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You received the wrong product
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Your download file is corrupted or inaccessible
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You were charged multiple times for the same order
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You did not receive your download due to a technical issue
If you experience any of these problems, please contact us within 7 days of your purchase.
Non-Refundable Situations
We cannot provide refunds for:
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Change of mind after purchase
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Accidental purchases
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Difficulty understanding the pattern
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Lack of crochet experience or skill level
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Failure to read the product description before purchasing
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Download issues caused by customer device settings or internet connection
We encourage customers to carefully review all product descriptions and skill level information before purchasing.
Need Help?
Customer satisfaction is important to us. If you have any questions or need assistance with your order, we are always happy to help.
Please contact us at:
We aim to respond as quickly as possible.